Liability provisions:
Olivier Craenen is not a doctor and therefore makes NO diagnoses.
Similarly, no medical treatment is offered, recommended or provided.
The client signs a contract in which they acknowledge that these sessions cannot under any circumstances replace a medical consultation or medical treatment, and undertake to consult a doctor if they wish to do so or if this proves necessary.
Olivier Craenen does not undertake to guarantee a specific result in the context of the massages offered, but undertakes to apply all his knowledge and the necessary resources.
Olivier Craenen is bound to comply with the various codes of conduct and ethics of the associations to which he belongs, and adheres to them strictly.
Olivier is bound by professional confidentiality: nothing of the content of the discussions will be shared with any third party.
At the first meeting, the client signs a document in which they give the coach/masseur their express consent to use their personal details (name, mobile number, email address) to contact them in connection with their coaching programme, and to keep them informed of the coach’s future activities.
The client is also clearly informed that any notes taken during coaching sessions are private and are always available for inspection upon simple request.
The client may at any time request that their data be deleted and the notes kept be destroyed.
The client must expressly request/give consent for their email address to be used, as well as specify what may be sent. They sign a document to this effect.
- During an appointment for an andullation session, the following details are requested from the client and entered into the hhp programme: surname, first name, date of birth, weight, height and gender. This data is NEVER shared with third parties and remains stored on the laptop in order to monitor the client’s progress.
- During a measurement, the client’s back is measured using an IDIAG biometric measuring device to generate a visualisation of the posture of the back. The measurement data is not shared with third parties and remains stored on the therapist’s laptop so that the client’s progress can be monitored.
- The report generated by the measurement contains the exercises and settings for the Andumedic mattress and is emailed to the client. The very first report is given to the medical advisor so that hhp, upon delivery of the device, can explain to the client how to read the report and follow the treatment programme as part of their daily use of the Andumedic mattress.
Zaitoon-FuLi-ByO
Article 1 – Company Identification
Article 2 – Scope of Application
2.1. These General Terms and Conditions apply to all offers, agreements, services, workshops, training courses, sales, and invoices issued by the company.
2.2. Any deviation from these Terms and Conditions shall only be valid if expressly agreed upon in writing.
2.3. The customer's general terms and conditions are expressly excluded.
Article 3 – Services
3.1. The company provides, among others, the following services:
3.2. All services provided constitute an obligation of means and not an obligation of results.
Article 4 – Medical and Therapeutic Disclaimer
4.1. The coaching, massages, and workshops offered do not constitute medical or psychological treatment and do not replace advice or treatment provided by a physician, psychologist, or other licensed healthcare professional.
4.2. The client remains solely responsible at all times for their own health, decisions, and actions.
4.3. The client declares that they have correctly and fully disclosed all relevant medical information, conditions, medications, and contraindications.
4.4. The company cannot be held liable for damages resulting from incomplete or incorrect information provided by the client.
Article 5 – Appointments, Cancellations, and No-Shows
5.1. Appointments must be cancelled in due time.
5.2. Cancellations are free of charge up to 24 hours before the scheduled appointment, unless otherwise agreed in writing.
5.3. In the event of a late cancellation or a no-show, the full session fee will be charged.
5.4. In cases of force majeure, the company reserves the right to reschedule or cancel appointments without compensation.
Article 6 – Workshops, Training Courses, and Programs
6.1. Registration for a workshop, training course, or program is binding and entails a payment obligation.
6.2. Cancellation by the participant does not entitle them to a refund unless expressly stated otherwise.
6.3. If the company cancels an event, an alternative date will be offered or the amount paid will be refunded.
6.4. All course materials, documents, and content remain the intellectual property of the company and may not be copied, distributed, or used for commercial purposes without prior written consent.
Article 7 – Sale of Products
7.1. The company sells handmade soaps as well as self-made sewn and wooden accessories.
7.2. Goods remain the property of the company until full payment of the invoice has been received.
7.3. Complaints regarding delivered products must be submitted in writing within seven (7) days of delivery.
7.4. Used products and products that cannot be returned for hygiene reasons are not eligible for return.
7.5. The company is not liable for allergic reactions or damages resulting from improper or inappropriate use of its products.
7.6. In the event of a complaint regarding soap, the packaging must always be enclosed, bearing a clearly legible production date and batch number; otherwise, the complaint cannot be accepted.
Article 8 – Prices and Payments
8.1. All prices are stated in euros and exclude VAT unless otherwise indicated.
8.2. Invoices are payable within fourteen (14) days from the invoice date unless otherwise agreed.
8.3. In the event of non-payment by the due date, statutory late-payment interest under Belgian law shall be payable automatically and without prior notice of default.
8.4. In addition, a fixed compensation fee of 10% of the invoice amount, with a minimum of €40, shall be due.
8.5. Any dispute regarding an invoice must be submitted in writing within seven (7) days of the invoice date.
Article 9 – Liability
9.1. The company's liability is limited to the amount invoiced for the relevant service or product.
9.2. The company shall not be liable for indirect damages, consequential damages, or non-material damages.
9.3. Participation in activities is always at the client's own risk and responsibility.
Article 10 – Privacy and GDPR
10.1. The company processes personal data in accordance with the General Data Protection Regulation (GDPR).
10.2. Personal data is used exclusively for administrative and professional purposes and will not be shared with third parties unless required by law.
10.3. The client has the right to access, correct, and request deletion of their personal data.
Article 11 – Applicable Law and Competent Court
11.1. All agreements shall be governed exclusively by Belgian law.
11.2. In the event of a dispute, only the courts of the judicial district in which the registered office is located shall have jurisdiction.
The full General Terms and Conditions are available upon request and can be consulted at www.zaitoon.be/disclaimer.